How do I change my shipping address after placing an order?
Soon after you have submitted your EHPLabs order, our hard-working warehouse team are already picking and packing your items.
Once the order is in the warehouse system, we're usually unable to make changes to your shipping address.
- If your order has not yet shipped, contact Team EHP at email@example.com to see if we can have the warehouse team catch your order, before it's out the warehouse doors, to update it with the correct shipping address.
- If your order has already shipped or if it's progressed too far through the warehouse system we're unable to make any changes.
** You can usually create an account with the courier (we recommend this highly) and may be able to have them hold the package at one of their base locations where you can collect it.
If we're unable to process a reroute or cancel your order, most orders delivered to the wrong location are returned.
The return shipping process can take a while, especially for our international customers.
Once we have confirmation that your order has been returned, you will be given the option to have the order reshipped to your correct address, however please note you may be charged a shipping fee for the new order.
If you decide you don't want the order reshipped, we can issue a refund for the cost of the products, but unfortunately cannot refund the shipping fees.
Please make sure you log into your EHPlabs Account to update the address so the next order heads to the right place.
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